Frequently asked questions
If you can't find the answer to your question below, please feel free to reach out!
What does Pash mean?
Pash is Aussie slang for that electric moment just before a kiss—it’s the thrill of anticipation, the spark in the air, and all the butterflies that come with it. While 'pash' can also mean a passionate kiss itself, it often captures the sweet tension and excitement leading up to that magical moment. It's all about the chemistry between our clinically-tested, scientifically backed formulas, and the moment they meet your skin.
Do your products include fragrance?
No, we keep our products fragrance-free because we believe that’s the best choice for sensitive skin. It's a Pash prerogative.
Are your products vegan and cruelty-free?
Yes! All of our products are 100% vegan—no animal-derived ingredients or byproducts here. Plus, we never test on animals (just on willing humans who love incredible skincare!). Furrends are family, Koalas included.
Do Pash products contain phthalates?
No, all of our products are phthalate-free, because your skin deserves only the good stuff and none of the bad.
Are Pash products safe for sensitive skin?
Yes! Our products are safe for sensitive skin. They have been Dermalogically tested and certified by DermaTest, an internationally recognized dermatological institute. Products with the DermaTest "Original Seal of Approval" are scientifically evaluated for their safety, effectiveness, and skin compatibility, particularly for sensitive skin.
This certification ensures that the products meet rigorous standards, excluding ingredients known for their allergenic, sensitizing, or irritating potential, such as certain preservatives, fragrances, and surfactants. This makes them suitable for even the most delicate skin types. So, let Pash love your skin!
Will your products clog my pores?
Pash Skin Rescue & Repair is a non-pore clogging formula made with the best ingredients for your face and body.
Are your ingredients organic?
While our products use naturally derived ingredients, they are not certified organic— yet!
Where are Pash products made?
All Pash products are proudly made in the USA.
How long will it take to get my order?
We ship all orders within 1-2 business days. Standard shipping takes 3-7 business days after your order is shipped. For expedited shipping, your package will arrive within 2 business days of shipping. P.S. Use our hashtag #pashskin to let us know when your Pash arrives!
Do you ship internationally?
Currently, we only ship within the United States, but we’re excited to expand internationally soon—stay tuned!
What should I do if I don’t receive my product or if it arrives damaged?
Don't panic! If your order is lost or damaged, don’t worry—we’ve got you covered. Please email our support team at hello@getpash.com and include your order details so that we can resolve the issue as soon as possible!
Do you offer refunds or exchanges?
We’re confident you’ll love your Pash products, but if for any reason you don’t, our support team will be happy to help you return or exchange them within 30 days of receipt for a full refund. Please email hello@getpash.com and our team will respond as quickly as possible.